When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk.
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.
“Excellent service and professionalism. The reception team were friendly and knowledgable, and the dentist and her assistant were fantastic! Dentist explained thoroughly what would be...”
“I had a really bad experience at another dental surgery whilst being an NHS patient and came to temple street as a private patient during...”
“The practice has always been good, and high standards of care towards patients is the norm. My teenage clients from a resettlement program I used...”
“A really excellent dental practice, from my experience. Really thoughtful and helpful staff, always put you at ease. Completely impossible to get through by phone...”
“I was suffering with a severe toothache over the weekend. I emailed Sunday evening requesting an emergency appointment. I received an email at 08.30 on...”
“Brilliant service. The dentist and nurses were very pleasant and helpful. They booked an emergency appointment immediately and treated me on the same day.”
“Tuesday 25th April I arrived at the dental surgery and was greeted by a friendly and polite receptionist. After a few minutes the nurse called...”
“So basically I missed the appointment and I got charged an amount wich I'm nor gonna discuss it here I spoke with the manager and...”
“My last visit was great, service and help. I'm very happy with Temple Street Dental Practice.”
“I trust Temple Dental to provide a professional and friendly service. On my last visit the receptionist was very helpful and efficient. The hygienist was...”